So my house is slowly falling apart, piece by piece. The other day I was trying to unlock the front door because Branik was asleep and I didn't want to open the garage door because it's a lot noisy and I didn't want to wake him up. I was holding the screen door with my bottom while I was unlocking the door with one hand an holding a bag and my lunch in the other. You know tipical mom style can't make more than one trip, have to be able to show everyone you can do it all in one trip. Anyway the wind caught the screen door just right and wripped the thingy mo bob that holds the door open and lets it close, I don't know the technical name. The door swung completely open and put a hole in my siding. Then a couple days later I was making dinner like the good wife I am and I heard the garage start to open then it made a horrible I'm wripping myself off the track kind of sound. It's always noisy and creacky, but this was not normal. My car was in the garage and I was afraid when I opened the door I would have a mashed car. Luckily I hadn't fallen completely off the track and it didn't harm my car, but it did fall apart. The belt broke on one side and bent a couple of the panels up a bit. The next day Tory called a couple garage door people and they said they'd call him back to set up a time to bid a new garage out. Two days later I was looking through the coupon magazine thing that comes in the mail and I came across one for Advanced Door. I called Tory and asked if he had made me an appointment yet and he said they hadn't called him back and he hadn't tried to call them. A little bugged, I told him I would take care of it. I called Advanced Doors and within 25 minutes they were already here to look at the Garage (impressed #1). The first thing he said to me was are you sure you want a whole new door, we might be able to fix this one for you, he clearly didn't see the bent panels yet, but he wasn't trying to sell me something I might not need (impressed #2). He showed me some options of doors. I showed him the one I liked. Then he looked up at my garage door motor, which doesn't have a cover on it and never has since I lived there and asked if I wanted him to put a new one of those on his bid so I could see how much it would cost. He said that without the cover it was probably way noisier than it should be. So that's all I needed was a new cover and it would have been quieter, why didn't someone tell me that 7 years ago. Before the guy left he told me he would email me a bid and then asked how long I wanted him to wait before he called to see if I wanted them to do it (impressed #3), he didn't want to bother me before I was able to make a decision. He sent me an email with the bid, Tory and I had looked online at garage doors at Lowes and Home depot and they were $900.00 and up not including instalation, from this, we had come up with a number that we were willing to pay for a new garage door. Advanced doors bid, even with a brand new belt driven automatic garage door opener was $600.00 under our budgeted price just for the door. Tory called them after work to tell them that we wanted them to put in the door, they were closing for the evening, and it was the holiday weekend so they wouldn't be able to install it until Tuesday so they sent someone out on their way home to make it so at least we could open the garage (impressed #4) That meant I didn't have to carry the lawn mower through the house again. Needless to say we have a new garage door and a new automatic opener and we couldn't be happier. They came out an installed it today and I had only called Friday. I am so impressed with Advanced Doors that I wanted everyone to know about them. So when your house starts to fall apart you know who to call.
Oh and I almost forgot, (impressed #5) which could have actually been #1 because it's the reason I called them in the first place. The gaurantee the door and opener for the life of the door. They will come and fix it if we have any problems with it for free. The spring breaks again, free fix. The motor starts making loud noises or stops working, they fix it for free, FOR LIFE, even if I move they said I could use it as a selling point that the garage and motor are gauranteed for life. If you put your car in nuetral instead of Park on accident and your car runs into the garage door, they don't fix it for free, you have to pay for that one. Don't pretend it doesn't happen to the best of us.
14 years ago









